General Questions
- What is Motionbox?
- Is Motionbox really free?
- Do I need to download any special software to use Motionbox?
- What kind of web browser should I use to surf Motionbox?
- What are the system requirements?
- What are tags and why should videos have them?
Membership Questions
- What can I do for free on Motionbox?
- How many videos can I upload with a free account?
- What’s Motionbox Premium?
- Do my friends and family have to be Motionbox Premium members to download my videos?
- I have a Basic Account. Can I download another member’s videos?
- Can I buy someone Motionbox Premium membership as a Gift?
- How will I know when my Premium account is going to expire?
- What happens if I cancel my Premium membership?
Uploading Videos
- What kinds of video files can I upload?
- How do I transfer video files from my camcorder or phone to my computer?
- How do I add videos from my computer to Motionbox?
- Can I send videos from my phone to Motionbox?
- I tried to post a video to Motionbox from my cell phone and it didn’t work! What happened?
- Can I upload other kinds of files, like music and still images?
- Is there a limit to the size of the videos I can upload?
- It’s taking a long time to encode my video. What’s up with that?
- I’m an advanced user, and I know what I’m doing. What are the best compression settings I should use on my videos before I submit them to Motionbox?
Privacy and Permissions
- What are Open Access videos?
- Who can access my Open Access videos?
- Do my friends have to sign up for Motionbox to watch my Open Access videos?
- Should I mark my videos Open Access?
- What are Protected videos?
- Who can access my Protected videos?
- Do my friends have to sign up for Motionbox to watch my Protected videos?
- Can my friends and family share my Protected videos with their Contacts?
- Can I embed a Protected video on my blog, website, or profile page?
- Can other people search for my Protected videos?
- Can I restrict access to my Protected videos to a certain group of Contacts (like friends or family members)?
- What are Private Videos?
- Who can access my Private videos?
- Can I share a Private video?
- If I share a Private video, will my friends have to sign in to view it?
- Can I embed a Private video on my blog, website, or profile page?
- Can my Private videos be found via search?
Playing Videos
- I’m unable to view a video. What’s wrong?
- How do I find videos to watch on Motionbox?
- What’s that doodad I see below the little video thumbnails?
- What’s up with the “zoom” button on the video player?
The HD Player
- What’s the difference between this high-quality player and the basic player?
- How do I get started using the new high-quality player?
- My videos don’t look any better in this player. Why not?
- Can I embed this new player on my Facebook profile or in my blog?
- What connection speed do I need?
- What does “low-bandwidth version” mean?
- Why do videos play back in a “jerky” fashion?
- I just see a black screen. What’s wrong?
Mixing Videos
- What’s a Mixer?
- I want to add more videos to a mix that I have already published. Can I do that?
- Can other people add my videos to their mixes?
- How do I get videos into my mixer?
- How many videos can I add to one mix?
- I added one video to my mixer and now it says there are five in there. What happened?
- I want to add other peoples’ videos to my mix. Can I?
- How do I edit my videos?
- I want to reorder the videos in my mix. How do I do that?
- How do I remove videos from my mixer?
- How do I preview a mix?
- How do I publish a mix?
- I’m not happy with my mix, but I haven’t saved it yet. How do I start over?
- Do I have to finish my mix now, or can I leave it there for a few hours and come back to it?
- If I find bugs in the mixer, what should I do?
- I have suggestions to improve the mixer! Do you want to hear them?
Tagging Videos
- What are tags and how do they work?
- I want to use a multi-word tag to describe my video, but it’s breaking it up into individual tags!
Sharing Videos
- Okay, I’ve uploaded my video. Now how do I send it to people?
- Can I share other people’s videos?
- How do I share just a portion of my video?
Organizing Videos — Folders and Playlists
- Why are my videos stored in folders?
- What’s the difference between folders and Playlists?
- Do I have to keep my videos in folders?
- Can I share a folder?
- Can I make a folder private?
- Can a video be in more than one folder?
- How do I move a video from one folder to another?
- Can I delete a folder without deleting all the videos it contains?
- What’s up with the Mobile Folder? Why can’t I delete it?
- How do I rename a folder?
- Can I change the order in which my videos appear?
- How can I add videos from a folder to my Mixer?
- How do I add a video to a Playlist?
Playing Videos in Other Websites
- What websites do you work with?
- How do I add an embedded player into my post?
- I tried to embed my player, but all I get is a post with a bunch of code in it. What gives?
- How do I embed a selection of a video?
- Can I add tags to a Motionbox video from my blog?
Managing Videos
- Where can I see all the video’s I’ve uploaded so far?
- How can I edit my video’s title, tags or description?
All About Motionbooks
- What’s a Motionbook and what’s it for?
- How do I make a Motionbook?
- Can I make any video into a Motionbook?
- How much does a Motionbook cost?
- What kind of video makes a good or interesting Motionbook?
- What if my video is longer than 15 seconds?
- What if my video is shorter than 15 seconds?
- How long will it take for my Motionbook(s) to arrive in the mail?
- What are my shipping options?
- What is your return policy?
- What if I realize I’ve made a mistake after receiving my order confirmation?
- What if there’s something wrong with my Motionbook when it arrives in the mail?
- Can I send Motionbooks to friends and relatives?
- Can I order more than one Motionbook at a time? Do I get a discount for bulk orders?
- I have some ideas on how to improve Motionbooks. Wanna hear them?
Groups
- What’s a Group? What’s the point?
- Why should I join a Group?
- How do I join a Group?
- What’s the Featured Group?
- How do I add videos to a Group?
- How to I remove videos from a Group?
- Can I add a private video to a public Group?
Copyright issues
- I illegally downloaded this really funny skit from a popular late-night comedy series. Can I put it up on Motionbox?
- I think my psychotic ex has hacked into my account and is posting obnoxious videos in my name. How do I change my password?
- I found a video on Motionbox that contains inappropriate material. What should I do?
- Who owns the rights to the videos I post on Motionbox?