General FAQ
What makes Motionbox different from other video sharing sites like YouTube or Google Video?
Motionbox is intended for personal video sharing with your friends and family. We take seriously your private video-sharing concerns by having more advanced privacy and permissions settings. After all, not everyone wants to share videos of their family and friends with the whole world.
What file formats are compatible with Motionbox?
Currently, Motionbox accepts videos in the following formats: .avi, .mov, .dv, .mpg, .mp4, .wmv, .asf, .vob, and .qt. Motionbox also accepts a variety of cell phone video (.3GP), although due to the wide range of cell phones on the market, we can’t guarantee support for all models.
What do I do if my video doesn’t upload?
If you have trouble uploading your video, ensure that your computer is not on a wireless connection as these can be less reliable and that your internet connection is stable. If you step away from your computer, be sure your computer doesn’t go to sleep during your upload. Also, do take note of any upload error you receive, let us know your file size, and be sure to contact us if you are still not able to upload.
What do I do if my video doesn’t process?
There may be a variety of reasons your video may not process. It may be that you need to convert your video to a format that is compatible with Motionbox. Sometimes, due to internet connection speeds or amount of traffic in the queue ahead of your video, it may look like it’s not working, but in fact, it is just taking longer than anticipated to process. If you have given your video some time to process and it does fail, check out our Help topic “Processing Videos for Playback” on this page or email us for further help.
Why should I pay for a Premium membership when I can have a Basic membership for free?
Sometimes folks have a lot of video they want to store safely or they don’t want to be limited by the size of the video they can upload. Premium membership gives you both of these, plus the highest-quality playback in HD and download capabilities for you and your friends. It’s easy to sign up for our Basic membership and get an introduction to what Motionbox has to offer, definitely. Keep in mind our cancellation policy is that if you upgrade to Premium and don’t love everything Premium has to offer, simply contact Support within 14 days of your upgrade to cancel.
How do I download my video?
If you are a Premium member, you’ll see “download” just below your video on its play page. Click on this tab for your options to either download to your computer or to your iPod.
How come my friends can’t view my videos?
You’ll want to make sure your videos have correct settings that enable them to be viewed. On your video’s play page, see your options to the right by clicking open the “Privacy Settings” tab. For more detailed instruction on what these settings mean, see our “Sharing Videos” Help Topic on this page.
How can I add music or photos to my videos?
Motionbox currently is all video so photo files aren’t compatible. Any music you would like to add to your video needs to be done prior to upload to Motionbox.
Can I embed my HD video into my blog or website?
Yes, now you can! This is a Premium feature only.
